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Frequently asked questions about Free Spin
Why was my withdrawal stopped without KYC?
The casino requires Know Your Customer (KYC) verification for withdrawals, which involves submitting an identification document and an address proof not older than three months. This process typically takes between 24 and 48 hours to complete. Failure to provide these documents will result in withdrawal requests being halted.
Without completing the KYC procedure, a player cannot access the full withdrawal functionality of the platform. This contrasts with casinos that allow smaller withdrawals before full verification. The current policy mandates that identity and address must be confirmed first.
The address proof must be recent, specifically dated within the last three months to be considered valid for KYC. This measure is standard practice to ensure account security and comply with regulatory requirements, preventing fraudulent activities.
What is the wager for the 300% bonus?
The 300% welcome bonus at this casino comes with wagering requirements ranging from x35 to x45 the bonus amount. For instance, if a player claims the full €2,000 bonus, the wagering could be as high as €90,000 based on a x45 requirement (€2,000 x 45).
This wagering requirement must be met within 30 days of receiving the bonus. Players need to be aware that different game contributions apply; slots count 100% towards wagering, while table games and live games only contribute 10%.
The minimum deposit to activate any bonus, including the 300% offer, is €10. However, the maximum bet allowed while playing with bonus funds is €5. This limit is significantly lower than the €50 maximum bet found at some other online casinos.
What does Jacks or Better 9/6 mean specifically?
The term 'Jacks or Better 9/6' refers to a specific paytable in the video poker variant. The '9/6' indicates the payouts for a full house and a flush, respectively. A full house pays 9 times the bet, and a flush pays 6 times the bet.
This particular paytable is considered favorable for players in Jacks or Better video poker, often leading to a lower house edge compared to other variations. For example, a full house payout of 9:1 is better than a 7:1 payout found on less generous machines.
While this information pertains to video poker, the general casino offers slots like Buffalo Power: Hold and Win, which has a mid volatility and an RTP of 95.04%. This slot's maximum win multiplier is x1187, with a 5x3 reel setup and 20 paylines.
Why is the credit card slower than Trustly?
Credit card withdrawals are often slower than methods like Trustly due to the interbank processing times and security checks involved. While e-wallets such as MiFinity and Neteller offer instant deposits and withdrawals within 0-24 hours, credit card transactions can take several business days.
The casino states that MiFinity and Neteller withdrawals are processed between 0 and 24 hours, with no fees and limits up to €10,000. Trustly typically operates within a similar timeframe for faster processing compared to traditional card payments.
The time frame for credit card payouts is not explicitly detailed in the provided data, but it is generally understood to be longer than the 0-24 hour window for e-wallets. This difference in processing speed is a common characteristic across many online payment systems.
What applies when switching from x35 to x45?
Switching from a x35 wagering requirement to a x45 requirement means the player must wager a larger sum of money before being able to withdraw bonus winnings. For a €100 bonus, a x35 wager means €3,500 in turnover, while a x45 wager necessitates €4,500 in turnover.
This increased wagering multiplier significantly impacts the player's ability to meet the requirements within the 30-day bonus validity period. The difference between x35 and x45 is an additional €1,000 in wagering for every €100 of bonus received.
The casino's welcome package includes a 300% bonus up to €2,000 plus 100 free spins, with the wagering ranging from x35 to x45. Players must also adhere to a maximum bet of €5 while the bonus is active, a lower limit than many other platforms.
Quick answers to common questions
| Question | Short Answer |
|---|---|
| What welcome bonus is available? | 300% welcome bonus up to €2,000 plus 100 free spins |
| What is the minimum deposit? | from EUR 10, depending on the method |
| How long does a withdrawal take? | e-wallets and crypto usually same day, cards 1-3 business days |
| Is there a mobile app? | yes, for Android and iOS plus a mobile web version |
| Can games be tested for free? | yes, most slots run in demo mode without a deposit |
| How do I reach support? | live chat and email, around the clock |
| Which currencies are accepted? | EUR and other common currencies |
Why does the live stream stutter with a weak connection?
The 300% welcome bonus offers up to €2,000, which requires a wagering requirement of x35 to x45. This is a higher range than some other casinos, which may offer wagering as low as x30. This means players must wager significantly more of their bonus funds before withdrawal is possible.
To meet these wagering requirements, slot games contribute 100%, but table games and live casino games only contribute 10%. This disparity means players focusing on non-slot games will need considerably more time and wagers to clear the bonus. A €2,000 bonus at x45 wagering on slots requires €90,000 in bets.
Furthermore, the maximum bet allowed while the bonus is active is €5. This limitation, combined with the high wagering, extends the time needed to complete the requirements. For instance, reaching €90,000 in wagering at €5 per spin would necessitate 18,000 individual spins.
Why does Blackjack pay 3:2 instead of 6:5?
The casino offers a 300% welcome bonus up to €2,000 and 100 free spins, with a wagering requirement of x35 to x45. This wagering must be met within 30 days. A 30-day timeframe is standard, but the upper end of the wagering range can make completion challenging.
While slots contribute 100% to wagering, table games and live casino games only contribute 10%. This means that if a player aims to clear the bonus primarily through blackjack, which typically pays 3:2, the effective wagering contribution is significantly reduced.
The minimum deposit to claim any bonus is €10, with a maximum bonus bet of €5. This €5 limit is crucial for managing playthrough. For example, a €1,000 bonus at x40 wagering would require €40,000 in bets; this would take 8,000 bets at the maximum €5 limit.
Why is an account blocked under 18 years old?
The casino requires KYC verification, which includes an ID and an address proof not older than 3 months, with processing times of 24-48 hours. This standard procedure is in place to confirm player identity and age, ensuring compliance with legal gambling regulations.
Players under 18 are legally prohibited from gambling in most jurisdictions. Therefore, accounts identified as belonging to minors will be blocked to adhere to these laws. This is a universal practice across licensed online casinos to prevent underage gambling.
The KYC process, taking up to 48 hours, is a critical step in confirming a player's eligibility. If a player is found to be underage during this verification, their account will be restricted, and any deposited funds may be forfeited as per regulatory requirements.
Why does Bank Transfer take 1 to 3 business days?
Bank transfers for deposits can take 1 to 3 business days to process. This duration is standard for traditional banking systems, which involve multiple intermediaries and manual checks compared to instant methods.
Withdrawals via bank transfer are also subject to longer processing times, typically taking 3 to 5 business days. This extended period is due to the security protocols and interbank communication required for financial transactions, unlike the instant processing of USDT.
The minimum transaction amount for bank transfers is €20, with a limit of €10,000 per transaction. While no fees are charged by the casino, potential bank fees may apply, extending the overall time and cost for the player.
Which Roulette type has the lowest house edge?
While the specific Roulette types and their house edges are not detailed, the casino offers a 300% welcome bonus up to €2,000 plus 100 free spins. This bonus has a wagering requirement of x35-x45 and a 30-day expiry.
The contribution of table games, including Roulette, to wagering requirements is only 10%. This means that for every €10 wagered on Roulette, only €1 counts towards clearing the bonus. This is significantly less effective than slots, which contribute 100%.
The maximum bet allowed while a bonus is active is €5. To illustrate, if a player wagers €5 on Roulette, only €0.50 counts towards the wagering. Clearing a €2,000 bonus at x40 wagering would require €80,000 in total bets, a substantial amount for table game players.
Why is the email confirmation not arriving?
Player account verification, known as KYC, requires both an ID document and a proof of address. The proof of address must be no older than three months to be valid. This process typically takes between 24 and 48 hours to complete.
If a player deposits using Paysafecard, this payment method is instant and incurs no fees. However, Paysafecard cannot be used for withdrawals, unlike Litecoin (LTC) which offers withdrawals within 0-24 hours. This difference impacts how quickly funds can be accessed.
The minimum deposit for Litecoin (LTC) is 20 EUR, which is higher than the 10 EUR minimum required for Paysafecard. While both methods have no transaction fees from the casino's side, the higher minimum for crypto means players need a larger initial sum for that option.
Which method matches the 20 EUR minimum deposit?
Litecoin (LTC) is a cryptocurrency payment method that accepts deposits starting from 20 EUR. This is higher than the minimum deposit for Paysafecard, which is 10 EUR. Both methods are processed instantly for deposits.
While Paysafecard offers a lower entry point at 10 EUR, it is not available for withdrawals, unlike Litecoin (LTC). The maximum withdrawal limit for Litecoin is 10,000 EUR, significantly higher than the 1,000 EUR limit for Paysafecard deposits.
The wagering requirement for bonuses typically ranges from 35 to 45 times the bonus amount. This wagering needs to be met within 30 days, and game contributions vary, with slots contributing 100% while table and live games contribute only 10%.
Are live tables open around the clock?
Game contributions towards wagering requirements differ significantly between game types. Slots contribute 100% to wagering, meaning every euro wagered on slots counts fully. In contrast, both table games and live casino games contribute only 10%.
This 10% contribution from live tables means a player would need to wager 10 EUR on a live game to achieve the same wagering progress as 1 EUR on a slot game. This disparity is crucial when aiming to fulfil bonus conditions.
The maximum win potential on the Jammin' Jars slot by Push Gaming is 20,000 times the stake, and it features high volatility. This contrasts with the wagering contribution of live tables, which is much lower and does not offer direct win multipliers.
Why does the APK installation on Android 7 not start?
The casino application for Android requires a minimum operating system version of 8.0 or higher to function correctly. An Android 7 device does not meet this minimum requirement. The app size is approximately 45 MB for Android.
For iOS devices, the application requires iOS 13 or newer, with a file size of around 60 MB. Both mobile applications also specify a minimum RAM requirement of 2 GB to ensure smooth operation. Older operating systems may lack the necessary frameworks.
The welcome bonus offers 300% up to 2,000 EUR plus 100 free spins. To claim this, a minimum deposit of 10 EUR is required, and the bonus funds have a wagering requirement of x35 to x45, to be met within 30 days.
Why is the maximum bet 5 EUR during bonus?
When playing with bonus funds, there is a maximum bet limit of 5 EUR per spin or round. This rule applies across all games, including high volatility slots like Jammin' Jars which has a maximum win potential of x20,000. Exceeding this limit can lead to bonus forfeiture.
The welcome bonus package includes a 300% match up to 2,000 EUR, along with 100 free spins. The wagering requirements for the bonus funds are between x35 and x45, and these must be completed within a 30-day timeframe. The 5 EUR bet limit is a standard condition.
For comparison, the minimum deposit for Litecoin (LTC) is 20 EUR, with withdrawals processed within 0-24 hours. However, during bonus play, the bet size is restricted to 5 EUR, regardless of the deposit method used or the potential payout of the games.
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